Get the new My JeffCo app today—report potholes, get info + more

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road work in Jefferson County
You could be the cause of pothole repairs. How cool is that? (Bham Now)

Jefferson County’s been hard at work developing their very own app, and we’re here to tell you all about it. It’s called My JeffCo + it’s available for citizens to download now. We talked to Sri Karra, Chief Information Officer, Jefferson County Commission, to learn all about it. Keep reading for all the details.

My JeffCo: what it is

Here’s a nice walkthrough to give you a sense of how the app works. (Jefferson County)

For years, residents of Jefferson County have been able to engage with the County on the website and various social media platforms, including Facebook, Instagram and Twitter.  

Now, the County has its own app + it’s ready to download on the Jefferson County Website or an app store near you.

According to Sri Karra, the County wanted to build an app because so many people have their mobile phones on them all the time.

The app is really designed to be a one-stop shop, where citizens can find out information they need to go about their daily lives (for example, where do I go to get a driver’s license), report concerns or make service requests.

How My JeffCo works

My JeffCo App
Here’s what the home screen of the app looks like. (Jefferson County)

My JeffCo is really quite easy to use. Here’s what you need to do to get started: 

  1. Create an account. 
  2. Make service requests (or find them nearby). Once you’ve submitted your request, whether for pothole repairs, sewer issue or something else, you should get a response within 48 hours. OR, if it’s not in Jefferson County’s area of responsibility, the app will tell you that, too. 
  3. Report concerns. From sewer overflows to illegal dumping, the app gives residents an easy way to let the County know what you’re seeing that needs attention. 
  4. Find useful info. Whether you’re looking for social media channels, emergency alerts, trash info, searchable FAQs and more, it’s all there on the app.

Jefferson County partnered with a company called Rock Solid and built the app on OneView, a civic engagement platform designed specifically for government agencies to connect with their citizens. 

Try My JeffCo out for yourself

service request on My JeffCo
Here’s what a service request looks like. (Jefferson County)

Let’s say you’re at the location of a pothole… and not driving, of course. You can take a picture and send it in. The goal is for the County to respond within 48 hours. While the pothole won’t get filled in within that time, the County will get back to you about it. 

Of course, if you’re like most people, you have no idea exactly which jurisdiction that pothole on I-65 (or wherever) is in. Thanks to some cool geofencing technology, the app will be able to tell you quickly if the pothole is within or outside of the County’s jurisdiction. 

My JeffCo App
What happens when a service request is not within Jefferson County’s jurisdiction. (Jefferson County)

According to Karra, “the minute someone creates a request, the app utilizes the geofencing technology to identify their exact location, then they can take a picture to upload and send—it will be received by the concerned department which will triage it, then update the system once the service request is complete so the user is notified.”

The people who’ve been working on this app are thrilled to be launching it now. 

Download My JeffCo, create your account and get started today

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Sharron Swain

Writer, Interviewer + Adventurer | Telling stories to make a difference

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