Program Director, Community Service Response Center/211 

Oversees accessibility and accuracy of Information & Referral (2-1-1) services statewide; ensures that UWCA attains and maintains Inform USA Accreditation; develops and maintains a continuum of referral resources with documented follow-up to assess efficacy of service system in UWCA catchment area and to inform UWCA impact funding strategies.

Responsibilities           

• Manages a 2-1-1 response system in UWCA catchment area
• Serves as liaison with EMA, VOAD and other agencies related to disaster planning and response
• Establishes and maintains a system to follow-up with callers on referrals to assess referral responsiveness and caller satisfaction
• Serves as liaison to Corporate Assistance clients
• Conducts calls with clients and community members to provide resources and case management services as needed
• Serves as the Birmingham Disaster Call Center Director when the disaster call center is activated
• Ensures and maintains compliance with UWCA’s Response Center Inform USA certification standards and reaccreditation process
• Provides training supervision to all CSRC staff and ensures compliance with Inform USA standards and grant requirements
• Develops and maintains an effective marketing strategy for 2-1-1
• Represents 2-1-1 at community meetings and with community groups
• Provides leadership for quality assurance and quality improvement
• Participation in Community Initiatives’ Continuous Quality Improvement Plan
• Maintains monthly and annual compliance and deliverables with all grants and projects related to 2-1-1 services
• Other duties as assigned

Qualifications

 

Knowledge & Skills

Inform USA Community Resource Specialist certification preferred

Experience in MS Office and basic data entry preferred

Working knowledge of community services and resources

Proficient in data analysis and projections

Proficient in program development

Proven networking skills

Excellent supervision skills

Budgeting skills

 

 

 

Education/Experience

Master of Social Work or related degree, license preferred.

5 years supervisory and case management experience

Experience managing grants preferred

Requirements

Valid Alabama driver’s license

Reliable transportation

Proof of automobile insurance commensurate with State law

Background checks to include but not limited to criminal record, drug screen, and TB test

Normal office environment with occasional afterhours and/or weekend work required and some travel

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance