2024 U.S. Online Banking Satisfaction

According to a press release from Regions, the J.D. Power 2024 U.S. Online Banking Satisfaction Study profiles the experiences of customers of the largest banking websites throughout the country.

The study measures overall satisfaction with the following features of online properties:

Information + content
Navigation
Speed
Visual appeal

The results are based on 17,843 responses from retail bank and credit card customers nationwide from February and March 2024.

As a customer of Regions Bank, I can attest to the fact that its online banking app is easy to use and easy to understand—which means a lot for a recent college grad who knows little to nothing about finances.

This is the fourth time in the past five years that Regions has earned this recognition.

See the others who made the list.

Regions aims to “consistently build on its online experience”

cybersecurity, Regions — Regions is dedicated to creating a seamless online banking experience. (Nathan Watson / Bham Now)

Priding itself on customer satisfaction, Regions demonstrates their impact by meeting the needs of consumers in Birmingham and beyond.

“From the branch around the corner, to the tools at your fingertips on Regions.com, we are here to help people and businesses meet their banking needs in ways that are both innovative and intuitive.”
Dan Massey, Chief Enterprise Operations and Technology Officer, Regions in a recent press release

Regions Financial Corporation is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management and mortgage products and services.

And they’re headquartered right here in our backyard!

What do you think of Regions being the Top Regional Bank? Tag us @bhamnow and let us know your thoughts.