Long-Term Care Ombudsman

Job Summary:
The mission of the Office of the Long-Term Care Ombudsman is to enhance the quality of life, improve the level of care,
protect individual rights, and promote the dignity of each Alabama citizen residing in a long-term care facility. The
Ombudsman solves complaints on behalf of long-term care residents using a network of trained and certified
Ombudsmen. The Ombudsman establishes productive liaisons with senior organizations, advocacy groups and
cooperative associations that impact the lives of long-term care residents.
Responsibilities
• Investigate and resolve complaints made by or on behalf of long-term care residents.
• Advocate on behalf of long-term care residents.
• Achieve program objectives by working with involved parties, which could include family members, facility
members, facility administration, medical professionals, local and state agencies, guardians and conservators,
attorneys, law enforcement and the courts.
• Monitor the development and implementation of federal, state and local laws, regulations, policies and
administrative actions that affect long-term care facilities.
• Comment on proposed regulatory changes
• Interpret federal and state laws and regulations relating to long-term care facility residents.
• Knowledgeable of elder care laws, including the older Americans Act as amended, Title VII.
• Monitor the conditions in long-term care facilities via ongoing on-site facility visits and reviewing regulatory
reports.
• Develop and present training for facility staff and community groups.
• Respond to complaints and inquires relating to long-term care facilities or residents.
• Provide consolation and technical assistance to family members, facility staff, guardians, attorneys, and others,
including rapid response to urgent problems.
• Act as the resident’s representative/advocate in administrative conferences resulting from a notice of involuntary
discharge from a long-term care facility.
• Respond to and make referral of suspected abuse to appropriate agency.
• Maintain appropriate case files and written records of complaints and consultations
Knowledge
Preference will be given to those candidates with a work history that demonstrates extensive knowledge and experience
with the following:
• Effective communication with industry customers, consumers, legislators and staff both orally and in writing
• Investigation and complaint resolution skills
• Interpreting and implementing policy and procedure
• Development and delivery of tracings and training materials
• Experience as an advocate
• Interest in working with the elderly population
• Ability to read/interpret policies, rules, and laws.
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AAA: Long-Term Care Ombudsman
1/20/2023
• Knowledge of nursing homes and adult home systems
• Experience and complaint investigation, mediation and conflict resolution
• Strong commitment to consumer advocacy and resident rights
• Good oral, written and organizational skills
• Knowledge of community resources
• Training skills in public speaking
• Computer skills and experience using Microsoft Office, Windows, and Excel
Education/ Experience
A Bachelor’s Degree in Social Work, Public Administration, Behavioral or Social Sciences, or a related degree in human
services; OR Any combination of experience or education equivalent to three years of experience in a human service-
related program.
Working Conditions
Normal office environment with occasional afterhours work and travel throughout the state
Rotating work schedule to include evening/weekend and on-call.
Travel to and from sites as needed and appropriate.
Ability to lift up to 30 lbs
Requirements
Valid Alabama driver’s license
Reliable transportation
Proof of automobile insurance commensurate with State law
Background checks to include but not limited to criminal record, drug screen, and TB test
Must meet and maintain eligibility requirements to be insured by UWCA’s insurance
Cell phone
Centers for Medicare and Medicaid Services (CMS) issued an emergency regulation requiring COVID-19 vaccination of
eligible staff at health care facilities that participate in the Medicare and Medicaid programs. The regulation also provides
for exemptions based on recognized medical conditions or religious beliefs, observances, or practices.
Conflict of Interest
• A person or member of the person’s immediate family has any financial or ownership interest in a long-term care
facility or is employed by a long-term care facility.
• A person who has been employed by a long-term care facility within the last two years.