Coordinator, Aging and Disability Resource Center

Website United Way of Central Alabama

Job Summary          

Coordination of UWAAA’s Aging and Disability Resource Center (ADRC), a single point of entry for older adults and people with disabilities who need information and assistance with community resources and access to publicly funded, community based long term care programs. Provides supervision and support to the ADRC staff to fulfill the programmatic mission. Responsible for outreach, coordination with other UWAAA programs, and assessment of individuals to determine program eligibility for UWAAA services.


  • Serves as liaison with EMA, VOAD and other agencies related to UWAAA’s disaster preparedness plan
  • Establish and maintain a system to follow-up with callers on referrals to assess referral responsiveness and caller satisfaction
  • Oversee day to day management of the ADRC and monitoring of program performance
  • Develop and maintain an effective marketing and outreach plan for the ADRC
  • Ensure compliance with all grant requirements under the ADRC, including ADSS, SNAP, MIPPA-ADRC, AUM, etc.
  • Assists with data collection and analysis needed for ADSS reports and evaluation of ADRC program
  • Represent ADRC/UWAAA at community meetings, public events, and with stakeholder groups
  • Maintain accurate reports of program activity, including tracking number of calls, referrals, client satisfaction surveys, etc.
  • Provide direct supervision to ADRC staff including recruiting, hiring and evaluations
  • Facilitate cross-training and work collaboratively with the entire UWAAA team
  • Provide community-based outreach designed to raise awareness and visibility of the AAA and ADRC
  • Responsible for program data collection, monthly ADRC and SNAP reporting, and ongoing evaluation of programs and services
  • Adhere to goals and objectives set forth in UWAAA Area Plan and No Wrong Door (NWD) outreach plan
  • Provides leadership for quality assurance and quality improvement.
  • Works closely with Senior Health Insurance Counseling Program Coordinator to assist seniors during open enrollment of Medicare
  • Participation in Community Initiatives’ Continuous Quality Improvement Plan
  • Other duties as assigned


Knowledge & Skills

  • Knowledge of local, State and Federal legislation and programs related to the work of the Area Agency on Aging to include the Older American’s Act as Amended preferred
  • Ability to establish and maintain effective working relationships with others to include co-workers, staff and community resources and referrals
  • Proven working knowledge of community services
  • Working knowledge of state and federal grants preferred
  • Ability to work with older adults with patience, understanding and kindness
  • Ability to communicate effectively, both verbally and in written form
  • Excellent organizational and leadership skills
  • Good working keyboard skills with ability to quickly learn and use computer programs needed
  • Ability to analyze research data and formulate plans based on that data


  • Bachelor’s or Master’s Degree in social service related field
  • Minimum of 3 years of progressively responsible administrative and supervisory experience preferably in social services


  • Valid Alabama driver’s license
  • Reliable transportation
  • Proof of automobile insurance commensurate with State law
  • Background checks to include but not limited to criminal record, drug screen, and TB test
  • Normal office environment with occasional travel throughout the state