Case Manager

Website United Way of Central Alabama

Position Summary:

Provide “Housing First” case management for very low income veterans and veteran families who are homeless or facing eviction.


  • Recruit prospective veteran clients through outreach to all sectors of the community to include faith-based, community–based, healthcare, SNAP, DHR, etc.
  • Effectively communicate the Priority Veteran program to prospective clients, landlords and community.
  • Maintain consistent contact with local homeless coalitions (COC’s), VA Hospital, VA Clinics, VET Centers, shelters, etc.
  • Follow up on all inquiries in a timely manner, and accurately conduct eligibility determinations following grant guidelines.
  • Provide effective case management including regular home visits, development of case plans, housing counseling, referrals, etc. to create housing stability.
  • Actively manage a caseload of approximately 25 veterans and/or veteran families.
  • Maintain accurate and timely case documents and database (HMIS)
  • Actively participate in professional development training.
  • Actively participate in weekly staff meetings.


  • Proven knowledge of and experience with U.S. military
  • Working understanding of the U.S. Veteran’s Administration Supportive Services for Veteran Families (SSVF) program
  • Thorough working understanding of SSVF case management procedures
  • Proven working knowledge of case management principles
  • Excellent interpersonal communication skills
  • Excellent computer skills to include Microsoft and database
  • Able to work as team member


Education/ Experience 

Bachelor’s Degree in Social Work preferred; military experience preferred; combination of education and experience considered


  • Valid Alabama driver’s license
  • Reliable transportation
  • Proof of automobile insurance commensurate with State law
  • Background checks to include criminal record, drug screen, DHR child abuse registry and TB test
  • Rotating work schedule to include evening, weekend and on-call