Job Summary
Responsible for telephone screening and/or assessment of individuals to determine program eligibility for the ADRC, a single point of entry for older adults and people with disabilities who need information and assistance with community resources and access to publicly funded, community based long term care programs.
Responsibilities
- Answer ADRC line promptly with excellent customer service skills
- Assess caller’s challenges and determine appropriate community-based services/referrals
- Maintain current knowledge on all AAA programs, Medicare, Medicaid, long term care topics and other senior issues in order to provide assistance to seniors and/or their care givers
- Assist ADRC Coordinator in providing community-based outreach to promote visibility and awareness of ADRC and AAA programs
- Adhere to ADRC confidentiality policy, consumer rights and responsibilities, HIPPA protocol as related to all individual information and interactions
- Assist consumers, as needed, in selecting the best Medicare Part D options by providing information and education
- Obtain training and maintain certification for SHIP, AIRS or other programs as directed by the ADRC Coordinator
- Other duties as assigned
Qualifications
Knowledge & Skills
- Knowledge of local, State and Federal legislation and programs related to the work of the Area Agency on Aging to include the Older American’s Act as Amended
- Ability to establish and maintain effective working relationships with others to include co-workers, staff and community resources and referrals
- Ability to communicate effectively, both verbally and in written form, and the skills to apply technical material in a manner easily comprehended by a diverse population
- Recognize the dignity and value of all people. Treat consumers and colleagues with respect.
- Good working keyboard skills with ability to quickly learn and use computer programs needed
- Knowledge of the needs and concerns of elder persons, persons with developmental and physical disabilities, and their family caregivers
- Ability to adapt to frequent change with composure
Education/Experience
- Bachelor’s Degree, preferably in human services/social work/geriatrics
- Minimum of 1 year of experience in health care, community outreach, community resources, medical social work, case management or geriatrics preferred
Requirements
- Valid Alabama driver’s license
- Reliable transportation
- Proof of automobile insurance commensurate with State law
- Background checks to include but not limited to criminal record, drug screen, and TB test
- Normal office environment with occasional overtime and travel throughout the state