Aging and Disability Resource Center Specialist

Job Summary

Responsible for telephone screening and/or assessment of individuals to determine program eligibility for the ADRC, a single point of entry for older adults and people with disabilities who need information and assistance with community resources and access to publicly funded, community based long term care programs.


  • Answer ADRC line promptly with excellent customer service skills
  • Assess caller’s challenges and determine appropriate community-based services/referrals
  • Maintain current knowledge on all AAA programs, Medicare, Medicaid, long term care topics and other senior issues in order to provide assistance to seniors and/or their care givers
  • Assist ADRC Coordinator in providing community-based outreach to promote visibility and awareness of ADRC and AAA programs
  • Adhere to ADRC confidentiality policy, consumer rights and responsibilities, HIPPA protocol as related to all individual information and interactions
  • Assist consumers, as needed, in selecting the best Medicare Part D options by providing information and education
  • Obtain training and maintain certification for SHIP, AIRS or other programs as directed by the ADRC Coordinator
  • Other duties as assigned


Knowledge & Skills

  • Knowledge of local, State and Federal legislation and programs related to the work of the Area Agency on Aging to include the Older American’s Act as Amended
  • Ability to establish and maintain effective working relationships with others to include co-workers, staff and community resources and referrals
  • Ability to communicate effectively, both verbally and in written form, and the skills to apply technical material in a manner easily comprehended by a diverse population
  • Recognize the dignity and value of all people. Treat consumers and colleagues with respect.
  • Good working keyboard skills with ability to quickly learn and use computer programs needed
  • Knowledge of the needs and concerns of elder persons, persons with developmental and physical disabilities, and their family caregivers
  • Ability to adapt to frequent change with composure



  • Bachelor’s Degree, preferably in human services/social work/geriatrics
  • Minimum of 1 year of experience in health care, community outreach, community resources, medical social work, case management or geriatrics preferred


  • Valid Alabama driver’s license
  • Reliable transportation
  • Proof of automobile insurance commensurate with State law
  • Background checks to include but not limited to criminal record, drug screen, and TB test
  • Normal office environment with occasional overtime and travel throughout the state