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This is a unique opportunity to join a fast-growing startup company on the ground floor! Prepaid2Cash is growing and looking to add to its Customer Success Team. Role is either remote or in Birmingham, AL headquarters (flexible)
As a Customer Success Team Member, you will report to our Customer Success Associate for Prepaid2Cash you’ll be the on the front line of contact with our customers, managing day to day interactions to ensure customer success across all of our service lines.
What You’ll Do:
Be responsible for all customer interactions via phone and email to help troubleshoot technical bugs, answer questions about Prepaid2Cash’s services and help solve customer issues. In order to successfully achieve this, the Customer Success Associate will need to:
• Familiarize yourself with the Prepaid2Cash’s products and services, to help troubleshoot customer issues and technical bugs
• Review customer transactions for completeness and follow up when information is incorrect or missing.
• Work with Prepaid2Cash’s Customer Success Team to reconcile transactions and troubleshoot issues
• Maintain reporting for management utilizing spreadsheets
• Other ad-hoc administrative projects as required
What We’re Looking For:
• A college degree, or similar demonstrated commitment.
• Ideally 1+ years of experience in Customer Support, Customer Care, Training, Project Management, or another customer-facing role
• Self-motivated with the ability to work well both independently and within a team.
• Strong verbal and written communication skills
• Passion for technology and for being a part of a fast-growing startup company
• Knowledge of Gmail (including Google Suite/Google Docs), Microsoft Excel / Word / PowerPoint, and ZenDesk (or other customer service ticketing software).
• We are in growth mode, and you will have the ability to make a huge impact.
• Great work environment with other like-minded startups in the Innovation Depot, game room, rooftop patio, restaurant, gym on-site
• Workplace perks such as food/coffee
Based in Birmingham, AL, Prepaid2Cash is a payments and financial technology company that easily, conveniently, affordably, and securely converts your network branded (Visa, MasterCard, Amex, Discover) prepaid cards as well as gift cards into cash. Simply download the app, scan your prepaid card, and get your cash direct-deposited in as little as 24 hours. Prepaid2Cash partners with leading banking and payment institutions to offer simple, safe, and speedy service to help consumers redeem their prepaid cards for cash.