Reviewed by: Lacey Muenstermann
How one longtime Birmingham pediatrics practice keeps its data safe + technology current
Reading time: 5 minutes
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The team at Alabama Pediatrics is keenly aware of how important it is to have the right technology, secure data and IT support. When caring for over 1,000 kids per month, there’s simply no room for downtime, network issues or malware threats.
Over four decades, they’ve built relationships with Birmingham-area families, watched kids grow up, supported parents through milestones and done it all independently. Practice owners Dr. Keith and Laura Stansell are determined to continue that quality of care while putting technology to work for them, and with expert guidance.
Their solution? Clear Winds Technologies, a Birmingham-based, national IT support and service provider, whose team helps them help others. Read on to learn how.
Helping doctors help kids
While pediatricians know all about how to help their patients’ growing pains, that isn’t always the case with changes in office technology.
Managing the tech side of the business can be daunting, Laura says. Clear Winds has handled tasks like installing a larger network switch to accommodate more devices and transitioning the team to digital faxing years ago. She still laughs about the latter.
“I thought there was going to be a revolt in the office because I threw out the old fax machine. Changing technology is a scary thing to people. It always has been, and Clear Winds did a great job of getting that set up. They provide really great service and also know a lot about what we do.”
Laura Stansell, Alabama Pediatrics co-owner + practice manager
Finding a trusted technology partner
Alabama Pediatrics is one of Clear Winds’ many managed IT services customers, which means they do far more than simple network and device updates. Yes, they are available to assist the practice’s staff with computer or printer glitches and networking those devices.
They also provide more complex services, including data storage solutions and cybersecurity support and monitoring to keep data safe.
That way, the Alabama Pediatrics team can focus on taking care of its patients. In turn, the Clear Winds team takes care of them, checking in, listening and offering expert guidance with care and clarity.
“I feel like they provide large company service in a small package. We’re not a huge client as far as tech goes, but we get treated like we’re very important by them.”
Laura Stansell, Alabama Pediatrics co-owner + practice manager
Curious if managed IT services are a good fit for your business? Find out with this free assessment.
Custom IT support that can flex
Since Clear Winds has over 90 professionals with IT experience in every industry, the company serves businesses of all sizes and types nationwide, customizing the plan to fit each of them with intentionality and flexibility to evolve as needed.
While they offer services to handle every business need, Clear Winds doesn’t tack on things you don’t need, according to the Stansells, noting Clear Winds’ thoughtfulness in assessing their business goals and matching services precisely.
“They’ve not tried to push products on us that might be too big or not really fit our needs. They tailor what our needs are to whatever software or hardware is needed, not trying to oversell us or undersell us—so we don’t have to go back and redo it because it wasn’t enough, or we’ve got a bunch of redundancy.”
Dr. Keith Stansell, Alabama Pediatrics co-owner
24/7 IT support + peace of mind
Meanwhile, they’re also highly responsive when priorities change or issues arise, Laura says.
📲 Huge Perk: The Clear Winds helpdesk is available 24/7 and returns calls in 15 minutes or less!
“There have been times when I have ‘Hey, this is a bigger deal for us today.’ And they’re great about putting more of a priority on it and getting to it for us quicker. With some other companies, you know you’re just in their queue and will just have to wait. I feel like they listen to us and make adjustments whenever they can.”
Laura Stansell, Alabama Pediatrics co-owner + practice manager
Alabama Pediatrics is just one example of the many businesses Vestavia Hills-based Clear Winds Technologies has served since its inception in 2001. Beyond managed IT, Clear Winds specializes in seven other service areas for businesses and institutions across industries.
Learn more about the company’s capabilities on the Clear Winds Technologies website + schedule a free consultation about the solutions their team can tailor for you.
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