4 unique careers at Protective with openings now

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Ready to work for a Birmingham-headquartered company with a culture that makes you jump out of bed in the morning? We reached out to four people working in unique careers at Protective and discovered what makes them love where they work. Keep reading for all the details.

1. Benjamin A. Lee, Customer Support Manager

Benjamin Lee leads, coaches and trains Protective’s Asset Protection Customer Support team in assisting customers with their Vehicle Service Contracts. 

Since they’re on the front lines of customer support, Lee’s team sets the bar high for exemplary customer service. 

Every day, they strive to become a better version of themselves. Lee explained, “It’s my responsibility to ensure that we are moving in that direction and not doing so would be failing my team.”

When we asked Lee what he loves about his job, here’s what he said: 

“Customer Service is a very challenging and gratifying profession. It’s challenging because each encounter is different, and you must be able to switch gears quickly without hesitation. It’s gratifying because those same challenges sharpen your skills.”

Before coming to Protective five months ago, he didn’t even know where the building was located and hadn’t met anyone who worked for the company. 

“Now that I’m here, I can say that Protective is Birmingham’s best-kept secret, and I make it my business to spread the word about this great organization. I want others to know the level of comfort and security that I feel.”

Looking for your new role? Protective is hiring.

2. Crystal Westbrook, IT Conversion Manager

If you don’t work in IT, you’ve likely never heard of a conversion manager, but that’s exactly the role Crystal Westbrook plays at Protective. 

When Protective acquires a company with life insurance products, her team converts the policies from the other company’s systems to Protective’s administration systems. Westbrook enjoys being a part of a team where every person is dedicated to overall team success and delivering excellent service to their business partners and customers is always their highest priority.

Key skills include: 

• Collaboration
• Communication
• Organization
• Leadership
• Time management

Helpful to have in-depth knowledge of life insurance and life insurance systems.

This month, Westbrook will celebrate her 26th anniversary with Protective and wishes she would have known how grateful she’d be for the opportunities she’s been given and the people she’s worked with along the way.  

3. Justin Allen, Chief Information Security Officer

Justin Allen serves as Protective’s Chief Information Security Officer. He loves that the job is exciting, changes every day and allows him to build relationships throughout the company.

Key skills needed for this role include the following:

• Cybersecurity awareness
• Ideation
• Relationship building
• Strategic planning

Knowledge in the following areas: 

• How technology works
• Industry standards in defense methods
• Regulatory requirements
• Trends in attack patterns

Allen loves Protective’s culture of giving back to the community and is very active in the Protective Life Foundation. 

After being at home 24/7 during the pandemic, he’s surprised by how much he enjoys being back in the office. Although he was excited to have a hybrid schedule, he finds himself on-site almost every weekday.  

4. Natalie Melton, Senior Director, Customer Service Contact Center

Natalie Melton leads a team of Contact Center Managers and is responsible for supporting the company’s customer experience processes and teams. She enjoys working with a dynamic leadership team that strives to take great care of their customers and team members every day.

Required skills: 

• Creating + executing plans to improve the customer experience
• Data analysis
• Passion for talent management + development
• Strategic planning
• Strong communication skills 

Within Protective, Melton loves the many opportunities to connect with other employees through community involvement activities and their Diversity, Equity & Inclusion growth networks.

Before joining Protective, she wished she knew how great the work environment is and how willing everyone is to support others on their career journey. She feels like the opportunities are endless. 

Want to join the culture + camaraderie at Protective? They’re hiring—apply today.

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Protective refers to Protective Life Corporation and subsidiaries, including Protective Life Insurance Company (Nashville, TN) and Protective Life and Annuity Insurance Company (Birmingham, AL). Protective is a registered trademark of Protective Life Insurance Company. All trademarks, logos, and service marks are the property of Protective Life Insurance Company and are protected by copyright, trademark, and/or other proprietary rights and laws.