Birmingham, Alabama, Driver's Way — Marsha Hamlett and family with their 2011 Ford Explorer from Driver’s Way, photo submitted.

First things first. You want to shop for a used car online, but you have questions. Do you call, chat, email or text? At Driver’s Way, any and all of those methods work!

That’s why the business development team at Driver’s Way works around the clock checking email, responding to texts and chatting with customers online. They’re around to talk on the phone, too.

That means you can shop online while knowing there’s a real person on the other side of the screen who’s ready to help you.

Busy, Just Like You

The Driver’s Way experts ready to help you are local folks who love selling quality automobiles. People like Jesie West Lawrence, a member of the Driver’s Way sales development team. She’s not only a Driver’s Way expert, but she’s an Alabama mom who just doesn’t quit.

IMG 0725 e1523650915533 Driver’s Way takes the hassle out of online car shopping in Birmingham — Jesie West Lawrence and family, photo submitted.

In addition to her dedication at Driver’s Way, she’s married and has a toddler, an infant and a family farm full of animals! Jesie doesn’t have a lot of time to waste, and she knows you don’t either.

“In the mornings, we take care of all the people who have reached out to us for information, whether that’s to help them with a credit application or to get cars ready for them to see,” Lawrence said.

“We call and confirm appointments, gather interest rates for people who’ve inquired about credit applications and answer all sorts of questions via email, text, phone or however the person likes.”

Jesie and the business development team work until 7 p.m. most nights, always getting ready for a new day full of customers and online shoppers.

“Our priority is getting everything done for our shoppers before they arrive at Driver’s Way,” Lawrence said. “That’s so we can save them time. That’s very important to us.”

Shop And Go In Birmingham

Here’s the thing. Shop for your next used car at home (maybe in your pajamas), and then come in to the Driver’s Way showroom at your convenience.

Once you’ve nailed down a vehicle that you want to test drive, what happens next is the best part: Jesie and the business development team are right there waiting.

A Real Person, A Real Expert

Whenever you’re ready for your next used-car purchase, they’ll treat you like family. Whether Jesie is covering for a co-worker who’s sick or writing a thank-you note for a baby gift, she understands that connections are meaningful, especially with customers.

“We do treat our customers like family,” Lawrence said.

“We respect their time, and the fact that they’ve chosen us to make a big purchasing decision.

“We want to help them find the right car that’s the right price and fit, and we want it to be a memorable experience for them.”

The Driver’s Way Difference

Enjoy the privacy and convenience of online shopping and know that you can get personalized customer service whenever you’re ready for it.

Birmingham, Pelham, Driver's Way, sell your car, cars, automotive dealerships — Driver’s Way in Pelham. Photo by Wade Cline for Bham Now.

You can count on Jesie and the business development team to keep your pace and remember your name. You can even ask her about all those chickens (and pigs and cows) she helps her husband take care of, too.