Website The Fennec
The Server is responsible for taking the guests through the key phase of the Fennec’s
experience. As a Fennec Server, you will be assuming the role of tour guide,
communicator, decision-maker, entertainer, and musician (at heart).
PRIMARY RESPONSIBILITIES
- Taking guests’ orders.
- Running food.
- Handling cash & other forms of payment.
- Making proficient sales transactions – using a point-of-sale system.
- Properly checks I.D.s – for guests who appear to be under the legal drinking age.
- Demonstrating responsible alcohol service.
- Demonstrating impeccable product knowledge.
- Suggestive selling – using proven techniques.
- Answering questions – accurately and politely.
- Satisfying any/all needs of the guests – regularly double checking back with guests
- throughout their experience.
- Maintaining a clean & organized station – including pre-bussing & table maintenance.
- Performing opening, closing & side duties – setting up/breaking down station, refilling
- condiments, etc.
- Demonstrating knowledge of all table/station numbers.
- Directing guests to areas & restrooms.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans.”
- This job description reflects the position’s essential functions; it does not encompass all of
- the tasks that may be assigned.
REQUIREMENTS
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- High School diploma or equivalent.
- Follows all food safety & sanitation procedures. In some regions, a food safety
- certification program is required to be completed before being able to serve food or
- alcohol, which may include a food handlers card .
SKILLS
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
- Ability to move throughout the Fennec (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 20 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
ADDITIONAL REQUIREMENTS
- Must be the minimum legal age to be employed. Being at least the legal minimum age is required to serve food & alcohol
- Practicing all general safety standards.
- Maintaining a well-groomed appearance (“having a plan”).
- Following all uniform guidelines.
- Recycling products, where possible.
- Maintaining The Fennec’s core Values and Mission Statement.
- The Fennec may cross-train the Server and the Busser positions. This “Server Assistant” may become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.