Lead Case Manager

Website United Way of Central Alabama

Position Summary:

Provide accountability, administrative and supervisory oversight for Case Managers at the assigned site.

Maintain quality and productivity controls and maintain staff/site performance benchmark goals.



  • Provide supervision to case managers to ensure veterans and veteran families achieve housing stability.
  • Review and approve all case managers’ documentation including certification, recertification and closure goals for the assigned site.
  • Facilitate weekly staff/site meetings to review status of cases.
  • Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters and community agencies.
  • Ensure case referrals are completed and documented accurately and timely
  • Review certification documentation for completeness and accuracy for case manager to submit to Service Point.
  • Review and compare supporting documentation and data entries to ensure consistency and accuracy.
  • Provide technical assistance to staff as needed.
  • Handle client transfers to other SSVF programs.
  • Monitor and ensure achievement of monthly Continuous Quality Improvement goals.
  • Ensure representation at all local Continuum of Care homeless coalitions
  • Ensure outreach contacts with potential community partners across assigned counties are developed and maintained.
  • Resolve client complaints under direction of Supervisor
  • Ensure follow-up on inquiries and enrollments and that these occur within established targets.
  • Actively manage a caseload of approximately 15 veterans and/or veteran families to achieve permanent housing stability


  • Proven knowledge of and experience with U.S. military
  • Working understanding of the U.S. Veteran’s Administration Supportive Services for Veteran Families (SSVF) program
  • Thorough working understanding of SSVF case management procedures and documentation
  • Thorough working understanding of SSVF database
  • Proven attention to detail and accuracy
  • Excellent computer skills to include Microsoft and database
  • Ability to work as team member

Education/ Experience     

Master’s degree preferred; military experience preferred; combination of education and experience considered


  • Valid Alabama driver’s license
  • Reliable transportation
  • Proof of automobile insurance commensurate with State law
  • Cell phone
  • Background checks to include criminal record and drug screen
  • Rotating work schedule to include evening, weekend and on-call