Website United Way of Central Alabama
Job Summary
Responsible for telephone screening and/or assessment of individuals to determine program eligibility for the
ADRC, a single point of entry for older adults and people with disabilities who need information and
assistance with community resources and access to publicly funded, community based long term care
programs.
Responsibilities
• Answer ADRC line promptly with excellent customer service skills
• Assess caller’s challenges and determine appropriate community-based services/referrals
• Maintain current knowledge on all AAA programs, Medicare, Medicaid, long term care topics and other senior
issues in order to provide assistance to seniors and/or their care givers
• Assist ADRC Coordinator in providing community-based outreach to promote visibility and awareness of ADRC
and AAA programs
• Adhere to ADRC confidentiality policy, consumer rights and responsibilities, HIPPA protocol as related to all
individual information and interactions
• Assist consumers, as needed, in selecting the best Medicare Part D options by providing information and
education
• Obtain training and maintain certification for SHIP, AIRS or other programs as directed by the ADRC
Coordinator
• Other duties as assigned
Qualifications
Knowledge & Skills
• Knowledge of local, State and Federal legislation and programs related to the work of the Area Agency on Aging
to include the Older American’s Act as Amended
• Ability to establish and maintain effective working relationships with others to include co-workers, staff and
community resources and referrals
• Ability to communicate effectively, both verbally and in written form, and the skills to apply technical material in
a manner easily comprehended by a diverse population
• Recognize the dignity and value of all people. Treat consumers and colleagues with respect.
• Good working keyboard skills with ability to quickly learn and use computer programs needed
• Knowledge of the needs and concerns of elder persons, persons with developmental and physical disabilities, and
their family caregivers
• Ability to adapt to frequent change with composure
Education/Experience
Bachelor’s Degree, preferably in human services/social work/geriatrics
Minimum of 1 year of experience in health care, community outreach, community resources, medical social
work, case management or geriatrics preferred
Working Conditions
Normal office environment with occasional afterhours work and travel throughout the state
Ability to lift up to 30 lbs
Page1
AAA: ADRC Specialist
1/18/2023
Requirements
Valid Alabama driver’s license
Reliable transportation
Proof of automobile insurance commensurate with State law
Background checks to include but not limited to criminal record, drug screen, and TB test
Must meet and maintain eligibility requirements to be insured by UWCA’s insurance
To apply for this job email your details to resumes@uwca.org