2-1-1 Resource and Transportation Coordinator

Join the Movement to Drive Change!
Are you passionate about helping others and making a real impact in your community? United Way of Central Alabama is seeking a dynamic 2-1-1 Resource and Transportation Coordinator to connect individuals with life-changing resources and reliable transportation. In this role, you’ll be the heartbeat of our Ride United initiative—facilitating access, building partnerships, and empowering lives through compassionate service and innovative solutions. If you’re ready to combine purpose with action, this is your chance to be part of something bigger. Let’s LIVE UNITED—together.

•    Assist UWCA Community Initiatives direct service clients in need of transportation by facilitating rides through the Ride United Lyft Concierge portal and Lyft passes
•    Assess caller’s challenges and determine appropriate community-based services/referrals
•    Obtain Inform USA Community Resource Specialist Certification within 18 months of employment
•    Maintain records of all inquiries, including source of referral, description of problems and disposition of cases
•    Ensure Lyft rides are provided for approved ride uses and stay within pre-determined ride costs
•    Capture required client demographics for each rider and maintain Lyft tracking log in detail
•    Attend monthly and quarterly UWW Ride United calls
•    Ensure monthly ride target is met
•    Submit monthly Purchase order for Lyft Invoice
•    Provide monthly client data and ride costs to applicable Community Initiative programs
•    Ensure services offered are in compliance with direct service standards & grant requirements
•    Build and maintain a good working relationship with partner agencies that provide transportation services as well as refer clients to Ride United
•    Engage in outreach and public speaking on behalf of the Ride United Transportation Assistance Program

Knowledge
Knowledge of human service terminology
Knowledge of area transportation resources a plus
Demonstrated ability to work effectively with people and organizations
Demonstrated experience in working with culturally diverse populations (seniors, immigrants, people of varied ethnicities and religions)
Proven ability to type accurately and enter data into a database
Experience with Microsoft Suites

Education/ Experience
Bachelor of Social Work or related degree in a human services field
Minimum of 2 years’ experience

Requirements:
Valid Alabama driver’s license
Reliable transportation
Proof of automobile insurance commensurate with State law
Background checks to include but not limited to criminal record and drug screen
Normal office environment
Must meet and maintain eligibility requirements to be insured by UWCA’s insurance