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Kim Doss of Birmingham, Alabama law firm Gordon, Dana & Gilmore walk and talk with three women with Clear Winds Technologies, who provide tech support in Birmingham through managed IT services. — From left, Gordon, Dana & Gilmore Legal Assistant Kim Doss greets the Clear Winds Technologies team. (Nathan Watson / Bham Now)

As a legal assistant for the Birmingham-based law firm Gordon, Dana & Gilmore, Kim Doss has multifaceted responsibilities that range from supporting attorneys and clients to managing critical office operations, including the technology that keeps everything moving.

When she needed a trusted managed IT services partner for the firm’s specialized tech support needs, she chose another local company, Clear Winds Technologies.

Read on to learn about how Clear Winds’ IT support helps Doss’ team to work smart across Alabama and beyond.

Customized IT solutions

A representative of Clear Winds Technologies consults with Kim Doss of Gordon, Dana & Gilmore, a law firm in Birmingham, Alabama. — Clear Winds Technologies offers a 24/7 IT help desk with a 15-minute response time for phone calls. (Nathan Watson / Bham Now)

When the firm’s previous setup wasn’t working for them, Doss interviewed several companies to find the best IT support team to suit their needs. She says what won her over with Clear Winds was their willingness to listen and align their many capabilities into a customized package.

Clear Winds’ managed IT services can include unlimited, 24/7 tech support for IT issues with hardware like computers and printers.

“I told them that we were very unique in our setup and in what we had to have. They were willing to discuss that and make it happen, and that was very impressive.”

To get a free, comprehensive roadmap to tackle your team’s IT needs, schedule a free IT assessment today.

Easy, secure remote access

Jonathan Gilbert and Kim Doss of Gordon, Dana & Gilmore, a law firm in Birmingham, Alabama, laugh as they look at a laptop at a picnic table outdoors — The firm’s attorneys and staff now have all of their secured data accessible from anywhere they need to log in. (Nathan Watson / Bham Now)

Doss says having Clear Winds on call has decreased her time spent on tech troubleshooting, allowing her to focus on more direct support to attorneys and clients.

She also credits the Clear Winds team for helping the firm select a more efficient system for accessing its data remotely. Now, attorneys and staff can log on quickly and easily from anywhere. That could mean a courtroom, an off-site client meeting, and yes, even vacation.

Oftentimes, legal matters won’t wait, and the firm prides itself on being available. Of course, its data must be, too.

“There have been times when something has come up, and I’ve got my laptop while sitting on the beach, thinking ‘I need to get this because this client needs this letter done and it has to be filed today.’ Or if they must have their primary attorney, and he is on vacation, he can log in.”

Learn more about managed IT services with Clear Winds Technologies.