Senior Network Engineer

Website ServisFirst Bank

At ServisFirst, Our Name is Our Mission.

To apply for this job email your details to careers@servisfirstbank.com

The Senior Network Engineer is responsible for designing and implementing functional network infrastructure and security, providing first and second level technical support to all internal clients/employees. The position monitors, troubleshoots, and diagnoses network performance, confidentiality, integrity and availability.

The incumbent will:

  • Analyze system techniques and procedures, including consulting with users to determine hardware, software or system functional specifications
  • Provide excellent customer service on the phone, in written format and in person with the ability to patiently and politely deal with varying customer skill levels
  • Utilize the ticketing system and provide detailed status and case notes for all issues handled directly; properly route all problems requiring escalation
  • Maintain a customer-service oriented atmosphere for the Helpdesk
  • Ensure prompt responses, effective communication and delivery of solutions for reported issues
  • Create department documentation and recommend procedural changes to proactively increase system performance and increase efficiency.
  • Manage Active Directory group policy and user permissions.
  • Manage IT hardware and software inventory
  • Manage and maintain email filtering with Office 365 platform.
  • Configure, install and troubleshoot network endpoints including PCs, server, switches and routers.
  • Monitor and respond to system and security events and escalate as needed
  • Keep systems updated with the latest patches
  • Create and maintain computer/software images, ensuring rapid deployment of up-to-date PC builds for desktops and laptop systems
  • Troubleshoot network connectivity problems
  • Develop and maintain knowledge of system information changes and updates
  • Perform system backups and monitor the integrity of the backups.
  • Perform other duties as assigned

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

MINIMUM QUALIFICATIONS

  • Associate’s degree (AA) in Computer Science/Information Systems or equivalent
  • Two (2) years of related experience
  • Microsoft and Network certifications
  • Excellent customer service skills
  • Experience with Microsoft Networks and Corporate wired/wireless LANs
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications
  • Technical experience configuring and supporting desktops, laptops, printers, servers and related equipment
  • Demonstrated ability dealing with and resolving complex technical issues with customers in real time
  • Effective organizational and time management skills
  • Strong analytical skills with the ability to troubleshoot technical issues
  • Effective oral, written and interpersonal communication skills as demonstrated in previous support role working directly with customers
  • Previous banking experience a plus
  •  Ability to work with no supervision while performing duties

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

  • Sustained standing and sitting
  • Frequent use of PC, including typing or sustained attention to monitor
  • Occasional lifting and/or moving equipment weighing up to 50 lbs
  • Normal office environment with comfortable internal temperatures and low level noise

Tagged as: Computer Science, information systems, Information Technology, it jobs, network engineer, technical systems, ticketing system

To apply for this job email your details to careers@servisfirstbank.com