Senior Health Insurance Counseling Program Coordinator, Area Agency on Aging of Jefferson County

Website United Way of Central Alabama, Inc.

United Way has a rich history in helping neighborhoods and communities in Central Alabama. It began as a cooperative action to address our city’s human services problems.

Coordinates the provision of health insurance counseling for seniors age 60+. Works directly counseling clients with Medicare related issues, educating the community through workshops, scheduling Open Enrollment events.


  • Manages all grant requirements under the SHIP program
  • Develop and implement SHIP training program for AAA staff and volunteers for certification
  • Recruit and retain volunteer base to provide outreach at senior centers and work open enrollment events
  • Develop and implement yearly Medicare Part D events to assist seniors applying for Medicare
  • Maintains client records in ShipMates database
  • Provides presentations on SHIP, fraud awareness and Medicare services per grant requirements
  • Participates in Community Initiatives Continuous Quality Improvement Plan
  • Maintain SHIP certification and other certifications required by program
  • Other duties as assigned


Knowledge & Skills

  • Knowledge of local, State and Federal legislation and programs related to the work of the Area Agency on Aging to include the Older American’s Act as Amended
  • Ability to work with older adults with patience, understanding and kindness
  • Excellent organizational and communication skills
  • Good working keyboard skills with ability to quickly learn and use computer programs needed
  • Ability to analyze research data and formulate plans based on that data


Bachelor’s Degree (BA/BS)

Minimum of 3 years of progressively responsible experience in social services preferred


Valid Alabama driver’s license

Reliable transportation

Proof of automobile insurance commensurate with State law

Background checks to include but not limited to criminal record, drug screen, and TB test

Normal office environment with occasional overtime and travel throughout the state