Relationship Banker – Team Lead – Galleria Branch

Website Regions

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Job Description:

  • Partners with the Branch Manager to guide and direct all branch activities
  • Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions’ solutions
  • Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
  • Partners with branch leadership on new business development opportunities and fosters financial wellness within local communities
  • Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
  • Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
  • Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
  • Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
  • Oversees branch operational and compliance-related tasks, ensuring branch team understands procedural changes as they occur
  • Resolves escalated issues, primarily in Branch Manager’s absence, which may include team scheduling, counseling associates, or input into hiring decisions
  • Refers customers to an internal team of experts when additional financial goals and needs are recognized
  • Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
  • High School Diploma or GED
  • Ability to work Saturdays as needed
  • Two (2) years of banking, sales, and/or customer service experience
  • Ability to handle cash and process cash transactions
  • Ability to communicate in person, on the phone, and through electronic channels
  • Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
  • Ability to walk and stand for extended periods of time
  • Ability to lift up to twenty (20) pounds
  • Bachelor’s degree
  • Supervisory/management experience
  • Ability to adhere to policies, procedures, and guidelines
  • Ability to assist customers with digital banking offerings
  • Ability to handle multiple priorities simultaneously
  • Excellent relationship-building skills
  • Strong communication and customer focus
  • Strong leadership skills

Full time

Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Location Details

Galleria Hoover


Hoover, Alabama