Customer Success Associate

Website Prepaid2Cash

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This is a unique opportunity to join a fast-growing startup company at the ground floor! Prepaid2Cash is a payments and financial technology company headquartered in Birmingham, Alabama. As a Customer Success Associate for Prepaid2Cash you will be the first point of contact with our customers, managing day to day interactions to ensure customer success across all of our service lines.

What You’ll Do:

Be responsible for all customer interactions via phone and email to help troubleshoot technical bugs, answer questions about Prepaid2Cash’s services and help solve customer issues.

In order to successfully achieve this, the Customer Success Associate will need to:

• Familiarize yourself with the Prepaid2Cash’s products and services, to help troubleshoot customer issues and technical bugs

• Review customer transactions for completeness and follow up when information is incorrect or missing.

• Work with Prepaid2Cash’s third party financial partners to reconcile transactions and troubleshoot issues

• Maintain reporting for management utilizing spreadsheets

• Work with the team to identify ways to integrate technology or improve processes / create documentation / implement systems to manage customer interactions.

• Other ad-hoc administrative projects as required

What We’re Looking For:

• A Bachelor’s degree from a four-year college.

• Ideally 2+ years of experience in Customer Support, Customer Care, Training, Project Management, or another customer-facing role

• Self-motivated with the ability to work well both independently and within a team.

• High-energy team member with strong verbal and written communication skills

• The ability to thrive in an entrepreneurial environment, juggle multiple priorities, and manage a wide range of projects and tasks simultaneously.

• Passion for technology and for being a part of a fast-growing startup company

• Knowledge of Gmail (including Google Suite/Google Docs), Microsoft Excel / Word / PowerPoint, and ZenDesk (or other customer service ticketing software).

About Prepaid2Cash:

• We are in growth mode, and you will have the ability to make a huge impact.

• Offer great benefits, flexible and remote working schedule during COVID-19

• Great work environment with other like-minded startups in the Innovation Depot, game room, rooftop patio, restaurant, gym on-site

• Equity opportunities after 1 year of employment. Based in Birmingham, AL, Prepaid2Cash is a payments and financial technology company that easily, conveniently, affordably, and securely converts your network branded (Visa, MasterCard, Amex, Discover) prepaid cards as well as gift cards into cash. Simply download the app, scan your prepaid card, and get your cash direct-deposited in as little as 15 minutes. Prepaid2Cash was founded by two financial technology entrepreneurs in San Francisco. They partnered with leading banking and payment institutions to offer simple, safe, and speedy service to help consumers redeem their prepaid cards for cash. Prepaid2Cash was launched to the public in 2016.

Job Type: Full-time

Salary: Market competitive.

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