CSRC Resource Specialist

Website United Way of Central Alabama

Job Summary

Will assist in the development and maintenance of the 2-1-1 community services resource database, will provide case management, process temporary financial assistance requests, and serve as backup to the 2-1-1 call center.


  • Communicate with new agencies who would like to be added to the resource database and facilitate the adding of these resources
  • Regularly update existing resources to ensure all resource profiles are accurate and current
  • Screen temporary financial assistance requests and provide case management to determine eligibility for payment and process POs for payment.
  • Provide backup support to 2-1-1 call center, providing excellent customer service and accurate information and referral to persons who seek community resources
  • Meet and maintain AIRS Certification Standards
  • Participation in Community Initiatives’ Continuous Quality Improvement Plan
  • Other duties as assigned


Knowledge & Skills

Work or volunteer experience in a social service environment and working knowledge of community programs

Demonstrated ability to work effectively with people and organizations

Demonstrated experience in working with culturally diverse populations (seniors, immigrants, people of varied ethnicities and religions)

Demonstrated ability to exhibit non-judgmental attitude toward persons with different ways of addressing life challenges

Proven ability to type accurately and enter data into a database



Social Work or related degree in a human services field with at least 2 years’ experience


Valid Alabama driver’s license

Reliable transportation

Proof of automobile insurance commensurate with State law

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

Background checks to include but not limited to criminal record, drug screen, and TB test

Normal office environment