Case Manager, Meals on Wheels

Website United Way of Central Alabama

The Case Manager is primarily responsible for assessing eligibility of homebound seniors 60 years of age and older in Jefferson County for participation in the Meals on Wheels program.


  • Complete intake for program referrals, including in-home assessments
  • Manage wait list
  • Assist clients with questions/problems/concerns
  • Submit care plans for frozen meal clients
  • Refer clients to other services as needed
  • Annual reassessment of all program participants and completion of re-enrollment form
  • Ensure clients are started/stopped by daily/weekly deadlines for route sheet preparation and meal order
  • Respond to volunteer or other reports regarding client safety or other concerns
  • Maintain accurate and up-to-date client information in software program(s)
  • Provide safety checks on clients as needed
  • Complete and submit required reports to Alabama Department of Senior Services (ADSS)
  • Other duties as assigned


Knowledge and Skills

Must have good verbal and written communication skills

Ability to work effectively with a diverse population of volunteers, consumers and co-workers

Ability to work independently in a fast-paced environment

Excellent organizational and computer skills

Functional proficiency with Microsoft operations and ability to integrate case management databases

and software


Bachelor’s or Master’s Degree in Social Work, Counseling, or related field required



1-2 years’ case management work experience


Working Conditions

Able to lift a minimum of 30 lbs.

Other Requirements

Valid Alabama driver’s license

Reliable transportation

Proof of automobile insurance commensurate with State law

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

Background checks to include, but not limited to criminal record, drug screen, as well as a TB test

Normal office environment with travel throughout Jefferson County